In her current role at Avalon, she oversees operations providing leadership in Claims & Clinical Operations, Utilization Management, Provider Network Operations, Call Center Operations and Client Implementations. She has held innovative leadership roles in the healthcare technology sector, focusing on Commercial, Medicare, and Medicaid health insurance. She uses her extensive background in financial services, technology, and consulting to bring disruptive, cutting-edge ideas to deliver seamless healthcare systems and operations. She is passionate about integrating innovation and automation into the operations space. Previously, she was the Director of Medicare business process operations for a top 10 global IT services provider organization. She specialized in integrated service delivery, bringing value to clients, and increasing account growth through process improvement and automation. One of her team's achievements was developing a multi-platform automation tool to integrate multiple government and health plan systems. Under her leadership, she has saved health plans millions in reconciliation initiatives. She provides consultative Medicare expertise in planning enterprise and strategic projects. Her unique ability to connect with people and a passion for developing strong partnerships translate to her expertise in building culturally dynamic high-performing teams. She holds a Bachelor of Science in Financial Management from Johnson & Wales University. She is a certificated Project Manager, Business Analyst (Bryant University), Lean Six Sigma Black Belt, and Agile and Scrum practitioner.